Frequently Asked Questions

1. What products do you sell?

Cosmic Bytes offers a curated selection of cosplay contact lenses, wigs, costumes, accessories, and other cosplay essentials.

2. Are your contact lenses available in prescription?

Yes! Selected contact lenses are available in Plano (0.00) and Graded/Prescription options. Please check the product listing for the available prescription range.

3. How many contact lenses are included?

Unless otherwise stated on the product page, 1 pair includes 2 contact lenses.

4. How long can I use the contact lenses?

The replacement period depends on the specific product. We offer 1-day, monthly, 6-month, and 1-year lenses, depending on the collection.

Always follow the manufacturer's recommended replacement schedule and care instructions.

5. Can I wear daily disposable lenses more than once?

No. 1-day disposable lenses are intended for single-day use only and should be discarded after use.

6. How do I choose my contact lens prescription?

If you need graded lenses, please make sure to select the correct prescription before placing your order. If you're unsure about your prescription, consult your eye-care professional.

7. Do you accept returns or exchanges?

Returns, exchanges, and refunds are subject to our Refund Policy. Due to hygiene and safety considerations, opened or worn contact lenses may not be eligible for return or exchange.

8. How long does shipping take?

Shipping times depend on the destination, courier, order processing time, and other circumstances. Please refer to our Shipping & Delivery information for more details.

9. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

10. How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can also contact us with your order number for assistance.

11. How can I contact Cosmic Bytes?

You can reach us through our Contact Us page via email, mobile phone, WhatsApp, Facebook, or Instagram.

12. Do you ship nationwide?

Yes, we ship orders within the Philippines. Shipping availability and rates may vary depending on the destination.

13. Do you ship internationally?

International shipping availability may vary depending on the destination and current shipping arrangements. Please contact us before placing an international order.

14. Are the product colors exactly the same as shown in the photos?

Colors may appear slightly different depending on lighting, photography, natural eye color, and your device or screen settings.

15. Where can I purchase Cosmic Bytes products?

You can shop directly through our Cosmic Bytes website, or through our official marketplace stores where available.