Refund Policy

At Cosmic Bytes, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us so we can assist you.

1. Eligible for Return or Refund

You may request a return, replacement, or refund if:

  • You received the wrong item or variant.
  • The product arrived damaged or defective.
  • The item is missing parts or accessories that were included in the product listing.
  • The product received is significantly different from the product ordered.

Requests must be submitted within [7 days] of receiving your order.

2. Contact Lenses

For hygiene and safety reasons, contact lenses that have been opened, worn, removed from their original packaging, or have had their packaging damaged may not be eligible for return or exchange, except where required by applicable law or when the product is confirmed to be defective.

If you believe your contact lenses have a manufacturing defect, please contact us before using or opening the product whenever possible.

3. Wigs, Costumes & Accessories

Items must be returned in their original condition, unused, unworn, and with their original packaging and tags where applicable.

Items that have been worn, washed, altered, damaged, stained, or otherwise used may not be eligible for return or exchange.

4. Change of Mind

We generally do not accept returns or exchanges simply because a customer has changed their mind, selected the wrong size, color, prescription, or variant, unless otherwise stated on the product listing or required by applicable law.

Please carefully review product details, sizing information, color options, and prescription specifications before completing your purchase.

5. Sale & Clearance Items

Products marked as Sale, Clearance, Final Sale, or otherwise identified as non-returnable may not be eligible for return, exchange, or refund unless the item is defective, incorrect, or otherwise covered by applicable consumer protection laws.

6. How to Request a Return or Refund

Please contact us through our Contact Us page and provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photos or videos showing the product and the issue
  • Photos of the packaging when relevant

We may request additional information to properly assess the request.

Please do not return an item without contacting us first. Unauthorized returns may not be accepted.

7. Return Shipping

If the item was sent incorrectly or arrived damaged or defective, Cosmic Bytes may cover the reasonable return shipping costs, subject to review and approval.

For other approved returns, return shipping may be the responsibility of the customer.

8. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be processed through the applicable payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Original shipping fees may not be refundable unless required by applicable law or the issue was caused by Cosmic Bytes.

9. Exchanges & Replacements

Where appropriate, we may offer a replacement or exchange instead of a refund, depending on product availability.

If the replacement item is unavailable, we may offer an alternative resolution or refund.

10. Policy Updates

Cosmic Bytes may update this Refund Policy from time to time. Any changes will be posted on this page with the revised Last Updated date.

11. Contact Us

For questions regarding returns, exchanges, replacements, or refunds, please contact Cosmic Bytes through our Contact Us page.