Returns & Refunds

At Cosmic Bytes, we want you to receive your order in good condition and exactly as ordered.

When Can I Request a Return or Refund?

You may contact us if:

  • You received the wrong product, color, size, or variant.
  • Your order arrived damaged or defective.
  • An item is missing from your order.
  • The product received is significantly different from what was ordered.

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos of the issue.

Contact Lenses

For hygiene and safety reasons, opened or worn contact lenses cannot be returned or exchanged, unless the product is confirmed to have a defect or otherwise required by applicable law.

Please inspect your lenses and packaging before opening or wearing them.

Wigs, Costumes & Accessories

Items must be unused, unworn, unwashed, and in their original condition and packaging to be eligible for a return or exchange.

Items that have been altered, damaged, stained, or used may not be accepted.

Change of Mind

We do not generally accept returns or exchanges due to a change of mind or incorrect selection of size, color, prescription, or variant.

Please double-check your order details before checkout.

Sale & Clearance Items

Items marked Sale, Clearance, or Final Sale may not be eligible for return or exchange unless the item is defective, incorrect, or otherwise covered by applicable law.

How to Request a Return or Refund

Please contact us through our Contact Us page before sending anything back.

Include:

  • Order number
  • Name
  • Description of the issue
  • Clear photos or videos
  • Photos of the packaging, if applicable

Do not return an item without contacting us first.

Refunds

Once your request has been reviewed and approved, refunds will be processed through the applicable payment method.

Processing time may vary depending on your payment provider or financial institution.